Terms of Service

Last updated: [EFFECTIVE DATE]

These Terms of Service ("Terms") govern your access to and use of ChurnWarn (the "Service"), operated by [LEGAL ENTITY NAME] ("ChurnWarn", "we", "us"), registered at [REGISTERED ADDRESS]. By creating an account or using the Service you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

1. The Service

ChurnWarn ingests product, billing and support events you send us and produces customer health and churn-risk scores, dashboards and alerts. The scores are predictive estimates, not guarantees. You are responsible for the decisions you make based on them. We may change, suspend or discontinue features over time.

2. Accounts and security

• You must provide accurate account information and keep it up to date.
• You are responsible for safeguarding your credentials and API keys and for all activity under your account. Notify us promptly at [CONTACT EMAIL] of any unauthorized use.

3. Acceptable use

You agree not to:

• upload data you do not have the right to process, or that is unlawful;
• upload special-category personal data unless you have a lawful basis to do so;
• attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service;
• use the Service to build a competing product.

4. Your data

You retain ownership of the data you submit ("Customer Data"). You grant us a limited license to host and process Customer Data to provide the Service, and to use aggregated and anonymized data to operate and improve the Service. Our handling of personal data is described in our Privacy Policy.

5. Fees, trials and pilots

• Paid plans and prices are shown on our Pricing page. Fees are non-refundable except where required by law.
• Free trials and complimentary pilot accounts may be time-boxed, carry no SLA, and may be modified or revoked at our discretion.

6. Warranties and liability

The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, ChurnWarn is not liable for indirect or consequential damages, and our total liability is limited to the amount you paid us in the 12 months before the claim. [LAWYER TO REVIEW: warranty disclaimer, limitation of liability, indemnity.]

7. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms. On termination you may export your data for a reasonable period, after which it is deleted in line with the Privacy Policy.

8. Changes and governing law

We may update these Terms; material changes will be notified via the Service or email. Continued use after changes constitutes acceptance. These Terms are governed by the laws of [JURISDICTION], and disputes are subject to its courts.

9. Contact

Questions about these Terms: [CONTACT EMAIL].