Delighted

Category: Surveys · Auth: API key

Delighted brings the voice of the customer into the churn picture. Behavioral signals tell you what an account does; survey scores tell you how they feel about it — and a falling NPS or a fresh detractor is a direct, stated churn signal worth a conversation. ChurnWarn folds those scores into the optional NPS / CSAT component so sentiment sits next to usage instead of in a separate report nobody opens.

What it pulls

• NPS score per account — the headline loyalty number.
• CSAT score per account — satisfaction with specific interactions or moments.
• Sentiment trend over time — the direction of travel, which matters more than any single response.

Signals it feeds

• NPS / CSAT (optional) (nps_response, csat_response) — blended satisfaction that only contributes when you actually collect surveys, so it never penalizes accounts you haven't surveyed.

Setup

1. In ChurnWarn, open Settings → Integrations → Delighted and choose Connect.
2. In Delighted, go to Account → API and copy your API key.
3. Paste the key into ChurnWarn and save.
4. Map Delighted people/properties to your accounts by email or external id.
5. Press Sync now to import recent responses and verify they attach to the right accounts.

Staying in sync

New survey responses flow in through webhooks as they're submitted, so a detractor shows up on the account the day they respond. The integration shows its last sync and last error if the API key is regenerated.

Reference: Delighted API documentation.