Typeform

Category: Surveys · Auth: Personal access token

Typeform turns the surveys you already run into NPS and CSAT signals scored alongside product usage. If you collect feedback through a Typeform form — an in-app NPS prompt, a post-onboarding check-in, a churn survey — those responses can flow straight into the account's health score instead of sitting in a spreadsheet. It's the lightest way to add stated sentiment when you don't run a dedicated survey tool.

What it pulls

• NPS score per account — mapped from the relevant form's rating question.
• CSAT score per account — satisfaction ratings from your chosen form.

Signals it feeds

• NPS / CSAT (optional) (nps_response, csat_response) — blended satisfaction that contributes only when responses exist, so unsurveyed accounts are never marked down.

Setup

1. In ChurnWarn, open Settings → Integrations → Typeform and choose Connect.
2. In Typeform, create a personal access token with responses:read scope.
3. Paste the token into ChurnWarn and choose which forms map to NPS / CSAT.
4. Map respondents to your accounts by a hidden field (email or external id) — without it, responses can't be tied back to an account.
5. Press Sync now to pull recent responses and confirm the mapping.

Staying in sync

Submitted responses arrive through webhooks, so a score lands on the account when the form is completed. The integration shows its last sync and any error — most often a token that's lost the responses:read scope, or a form missing the hidden identifier field.

Reference: Typeform personal access token.